Have the device serial number accessible.
Create an iCloud backup and remove any cases or accessories before arriving at the store. You will have to wait in line with your device before going inside. Find details about your nearest Apple Store at /retail. If your store offers curbside service, Apple Trade In may be temporarily unavailable.Make sure your item is repackaged with all cords, adapters, and documentation before arriving.If your store offers curbside service, returns may be temporarily unavailable.Learn more on Apple’s Returns & Refunds page. You can return your product within 14 days after your store fully reopens.I want to return a product purchased in-store Learn more about pickup options on Apple’s Shopping Help page. For help setting up your new product, schedule an Online Personal Session.If your store offers curbside pickup, you’ll receive directions to the pickup zone.You may also show an employee the Apple Wallet pass from your pick up email when you arrive. Have your order number and photo ID ready.You’ll get an email notification when your order is ready to pick up.
Create an iCloud backup, install the latest version of your operating system, and have your appointment details ready before arriving. If you choose curbside service, an Apple Genius will contact you with directions to your appointment.Find your nearest Apple Store at /retail. If your store has not reopened for in-store Genius Support yet, it will be noted by a banner on its webpage.In most cases, walk-in appointments are unavailable. Make an appointment on before arriving at the store.I have a Genius Support appointment or want to set one up Apple Watch, AirPods, and headphone demos have been temporarily removed.Reservations can be booked in person or online using the Apple Store app, and may fill up for the day.
If you need to visit an Apple Store in the US during the pandemic, here’s how to make your experience safe, efficient, and successful. New safety procedures protect employees and customers. Modified shopping and support services encourage social distancing. COVID-19 has changed the Apple Store experience you’ve come to know.